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P. K TRADERS

P. K TRADERS charter

Packet Remedy

Plain-language rules for buying, privacy, remedies, and care at P. K TRADERS — HSN 1209 sowing packets for lawful planting use.

Packet Remedy

Sealed into the dock: 05 September 2026

Returns or exchanges may be reviewed for eligible seed orders where the wrong packet is delivered, shipment is lost, or stock arrives damaged.

1. Claims we review

Because seed packets are moisture-sensitive, open a remedy claim within 48 hours of delivery for:

  • Wrong variety or pack size versus your invoice.
  • Packets crushed, wet, or clearly unfit for sowing from transit damage.
  • Complete non-delivery when the courier marked the parcel delivered.

2. Outside the remedy window

  • Minor cosmetic marks, natural speckling, or slight size differences within grade.
  • Delays caused by an incorrect address or unreachable phone.
  • Packets opened, sown, or discarded before a claim is logged.

3. How to open a claim

Use Track & Support with your order reference, a short description, and clear photos of outer packaging and affected packets. The care desk aims to reply within two business days.

4. Resolution paths

Approved claims may receive a partial refund, replacement dispatch (subject to stock), or store credit — chosen by the dock based on stock and damage evidence.